FAQ

Our customers are important to us. For any other questions, write to us on the "Contact Us" page and we will be happy to answer you. If we find that a question is repetitive, we will add it to our FAQ.

Payment

1. Are payments secured?

Don't worry, your payment is secure.

The information transmitted during the payment transit securely directly to our bank server with SSL encryption.

In any case, Ékoverda does not store or have access to your bank details. Backing up your banking information simply makes placing an order in the fastest and easiest way possible, while providing the same level of security as a monetary transaction.

2. What form of payment do we accept?

We accept Visa, Mastercard and American Express credit cards as well as Paypal. It is also possible to make a quick payment with ApplePay or GooglePay.

Shipping

1. How long is the delivery?

Your order will be processed after 1 to 2 working days and will be delivered within 3 to 7 days.

During the holiday season, the delivery time may be delayed. We keep you informed at all times of the status of your order. We apologize for this inconvenience.

2. How can I track my order?

When we process orders, you receive an email that tells you your tracking number. This takes you directly to our shipper's order tracking page.

3. Do we ship worldwide?

We only ship to countries in Europe and America.

Although we cover a large territory, if you are worried about whether we deliver to your door, please contact our customer service department at infos@ekoverda.com making sure you give us your zip code.

Return & Guarantee

1. Return policy

Our policy lasts 30 days. The product must be in the same condition as when it was received and unused. It must also be in its original packaging.

To make a return, write to us at infos@ekoverda.com.

Return address : 2447 Saint-Pierre Street, Drummondville, Quebec J2B 5A7 Canada.

2. I received a damaged item. What can I do?

Our policy lasts 30 days. If you have any issues with your order, please let us know at infos@ekoverda.com and we will be happy to offer you a refund or resend the correct product to you.

3. Do you have a refund policy?

We have a very specific 30 day policy where if you are not happy with your product you will be refunded. You must email us at infos@ekoverda.com the photos along with the detailed explanation of the problem and we will issue the refund.

We are counting on your cooperation to exercise judgment regarding this refund policy.

* Please note that this refund policy is only applicable on products at regular price. For the full refund policy, please refer to our Shipping and Refunds page.

4. Cancellation policy

We accept to cancel your order only on the same day of purchase. Once this deadline has passed, orders are generally in transit and it is impossible for us to make a cancellation.

For delivery delays, it is possible to cancel your order 30 days following the scheduled date. For example, if our delivery time is 30 days at the latest, in the event that you do not receive your merchandise, then you have 30 days following this 30 days to make a cancellation request.

We will not accept any other reason for cancellation.

Contact us

1. How to contact us?

You can reach customer service by email, available Monday through Friday, 9 a.m. to 8 p.m., at infos@ekoverda.com. It will be our pleasure to help you.